Enhancing Your Shopping Experience – Our Return Policy
At Cartisphere, we are dedicated to providing you with the best shopping experience possible. To ensure your satisfaction, we confidently accept returns for any orders that may have left you unsatisfied. However, there are some important points to keep in mind regarding our return policy:
7-DAY POLICY
To qualify for our 7-DAY POLICY, please consider the following:
- Notify us of your concerns within 7 days of receiving your order.
- Ensure items are unused and in their original condition.
Note: Our customer service team cannot address issues raised after the 7-day period. Refunds or replacements may be considered based on reported issues, handled on a case-by-case basis for a thorough understanding and optimal resolution.
For effective assessment, please provide clear pictures and/or videos of the problem.
FOR AN ELIGIBLE REFUND/REPLACEMENT
We want to underscore that the approval of all refunds or replacements is at the discretion of our customer service team. Your item(s) can only be considered for return upon approval based on the reported issue. Each case is individually assessed to ensure the most suitable solution for our customers.
Common scenarios where we may allow a refund/replacement include:
- Defective item: The item is received in a defective state, such as tears, visible stains, or dents.
- Wrong item: The item received does not match the ordered item, including discrepancies in size, color, or model.
It’s crucial to note that we conduct thorough quality checks and document each shipment with parcel photos. Any misleading claims will not be addressed.
HOW TO SUBMIT A DISPUTE?
To initiate a ticket request, please email us at [email protected]. Ensure your email contains meticulous details regarding your concerns. Following submission, please allow our customer service team up to 48 hours to thoroughly review your email and provide the optimal solution.
We strongly recommend providing a clear and concise description of your issues, supported by relevant documents such as photos or videos. This accelerates our team’s review process, facilitating a quicker resolution to effectively address and resolve your concerns.