ASICS GEL-NYC “Needles”

HOW TO MEASURE

In order to select the correct shoe size, we recommend you measure your feet using the following guidelines.

Wear the kind of socks or tights you would normally wear with this type of shoe.

Stand up straight on a flat surface with your heel against a wall. If necessary, ask someone else to help you take the measurements.

Measure from the base of your heel, keeping it pressed against the wall, to the tip of your longest toe.

Always measure both feet and use your longest foot as your benchmark.

We provide Free worldwide shipping to over 200 countries!

Order Processing

Our standard processing time is 3 to 5 business days from the order date, often completed more swiftly. Custom items may take additional time, and you'll be notified via email if so. Once prepared, all parcels are promptly dispatched. If your tracking information doesn't update beyond our processing time, feel free to reach out for assistance.

Shipping Duration

The table outlines the expected delivery duration to various countries. Please note that the delivery duration specifically pertains to the transit time from our warehouse to your doorstep and excludes the order processing time.

Enhancing Your Shopping Experience - Our Return Policy

At Cartisphere, we are dedicated to providing you with the best shopping experience possible. To ensure your satisfaction, we confidently accept returns for any orders that may have left you unsatisfied. However, there are some important points to keep in mind regarding our return policy:

7-DAY POLICY

To qualify for our 7-DAY POLICY, please consider the following:

1. Notify us of your concerns within 7 days of receiving your order.
2. Ensure items are unused and in their original condition.

Note: Our customer service team cannot address issues raised after the 7-day period. Refunds or replacements may be considered based on reported issues, handled on a case-by-case basis for a thorough understanding and optimal resolution.

For effective assessment, please provide clear pictures and/or videos of the problem.

FOR AN ELIGIBLE REFUND/REPLACEMENT

We want to underscore that the approval of all refunds or replacements is at the discretion of our customer service team. Your item(s) can only be considered for return upon approval based on the reported issue. Each case is individually assessed to ensure the most suitable solution for our customers.

Common scenarios where we may allow a refund/replacement include:

1. Defective item: The item is received in a defective state, such as tears, visible stains, or dents.
2. Wrong item: The item received does not match the ordered item, including discrepancies in size, color, or model.

It's crucial to note that we conduct thorough quality checks and document each shipment with parcel photos. Any misleading claims will not be addressed.

HOW TO SUBMIT A DISPUTE?

To initiate a ticket request, please email us at [email protected]. Ensure your email contains meticulous details regarding your concerns. Following submission, please allow our customer service team up to 48 hours to thoroughly review your email and provide the optimal solution.

We strongly recommend providing a clear and concise description of your issues, supported by relevant documents such as photos or videos. This accelerates our team's review process, facilitating a quicker resolution to effectively address and resolve your concerns.